Universal City, Calif. – Message from Universal Studios Hollywood:
We are extending the closure of Universal Orlando Resort and Universal Studios Hollywood through April 19 as we continue to respond to current conditions and make the health and safety of team members and guests our top priority.
This includes our theme parks and Universal CityWalk at both destinations. The Universal Orlando Resort hotels have also temporarily suspended operations.
We will continue to monitor the situation and make adjustments as needed, based on guidance from health agencies and government officials. Updates are also posted at https://www.universalorlando.com/web/en/us and https://www.universalstudioshollywood.com/web/en/us.
We know Coronavirus (COVID-19) has impacted many parts of your life – including your travel and leisure plans and we look forward to welcoming you back to Universal Studios Hollywood when the time comes. We continue to follow guidance from health agencies and government officials and are extending the closure of Universal Studios Hollywood and Universal CityWalk through April 19. We are closely monitoring the situation and will make adjustments as needed. You can continue to check here for updates.
The health and safety of our guests and team members is our top priority, so please stay safe and take care of yourself and your family.
What if I have a ticket for a date when the theme park is closed? Can I get a refund?
Tickets purchased for park visits during the anticipated closure period, from March 14 through April 19, will be automatically extended for use through December 18, 2020. Just bring your existing ticket to the front gate turnstile when you visit (if you have a VIP ticket please call us at 818-622-8477 to reschedule your tour). If you cannot visit during this time, you can apply the value of a wholly unused ticket toward a new purchase.
What if I have a ticket for a date when the theme park has reopened?
Tickets purchased for a date once the theme park has reopened will be fully valid for use on the original date selected. If you cannot visit on that date, you can apply the value of a wholly unused ticket toward a new purchase.
What if I have an Annual or Season Pass?
Annual or Season passes will be extended by the number of days our theme park is closed (for those who purchased Annual Passes using FlexPay, additional information will be forthcoming). Existing benefits and restrictions will continue to apply.